Organize conversations with labels

Labels provide an easier way to categorize your conversation. Create some labels like #support-enquiry, #billing-question etc., so that you can use them in a conversation later.

Labels are tied to the account. You can assign custom colors to a label, which makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations quickly.

Step 1. Click on Add label

To add labels, click on Settings → Labels → Add Label button.


Step 2. Fill in the pop up window

You will see the screen where you can design your own label.

Field NameValueRemarks
Label NameAssign a Name for the label to identify the categoryeg: Premium_Customer Only Alphabets, Numbers, Hyphen and Underscore are allowed
DescriptionGive a short description of what the label representseg: This Customer issue is to be resolved on priority
ColorSelect a color for the label for easy identificationAfter Selection click on the small square again
Show Label on SidebarSelect this option if you want the label to be displayed on the sidebarThis will help in easy identification of the conversations

Click on ‘Create’ to finish.

You can create as many Labels as you need. Labels can be used across teams.As you add more labels, try to give them meaningful names as well as different colors to maintain distinction and clarity.

You can also edit or delete the Label as per your need.

What’s Next