> ## Documentation Index > Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Automatically Add Customers to Unsubscribe List Use a YCloud Rule-based Agent to confirm unsubscribe requests and add customers to your unsubscribe list. Example: When a customer's message to unsubscribe is received, the Rule-based Agent automatically asks the customer if they confirm they want to unsubscribe, and for those who confirm a second time, adds them to the unsubscribe list. Keyword trigger connected to confirmation buttons, Unsubscribe, and Send messages. ## Step 1: Create a Rule-based Agent flow Rule-based Agent flow list with Create a flow and the inactive demonstration flow. ## Step 2: Add unsubscribe trigger keywords Recommendation: Set multiple unsubscribe keywords and choose "Containing" rather than "Exact matching". This way, any keyword in the list will trigger the Rule-based Agent. After setting up, click the save button. Containing keyword rule with STOP and unsubscribe. ## Step 3: Confirm customer's unsubscribe intention (optional) Strongly recommend adding this step to avoid customers mistakenly entering the unsubscribe list. You can choose to use the "Ask a question" component to ask the customer: "Please confirm if you want to unsubscribe from messages?" Detailed steps: 1. Select the "Ask a question" component 2. Choose the Buttons message format Ask a question message-format menu with Buttons. 3. Set the inquiry content: "Please confirm if you want to unsubscribe from WhatsApp?" * Set two options for the Button * OPT-OUT * Keep me subscribed * After setting up, click Save Confirmation question with OPT-OUT and Keep me subscribed buttons. 4. Connect the Keyword trigger to the Ask a question component after setting up ## Step 4: Add to Unsubscribe List 1. Add the Unsubscribe component 2. You can choose whether to automatically reply with a successful unsubscribe message. If needed, click the **Auto-reply** switch and enter the auto-reply content below, then select Save to save. Unsubscribe node with Auto-reply enabled and a confirmation message. 3. Connect the "OPT-OUT" button from the Ask a question component to the Unsubscribe component Connections from the keyword trigger to the confirmation question and from OPT-OUT to Unsubscribe ## Step 5: Add a Send messages text (optional) Add a Send messages text component and connect it to the **Keep me subscribed** button Send messages text editor containing a continued-subscription confirmation. ## Step 6: Save and activate the Rule-based Agent After editing the flow, select **Save**, choose **Active**, then save again. When a customer completes the unsubscribe flow, YCloud adds the phone number to **Contact > Unsubscribe list**. Save the flow dialog with Active selected and Save button. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.