> ## Documentation Index > Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Admin Guide > Set up agents, Calling access, assignment rules, tags, and logs. ## Add team members Skip this section if the team member has already joined your YCloud organization. ### Step 1: Invite a team member 1. Go to **Settings > Users and teams > [Users](https://www.ycloud.com/console/#/app/globalSettings/general/usersAndTeams)**. 2. Click **Invite user**. 3. Enter the user's email address, assign a role and any required permissions, then click **Add**. 4. YCloud sends an activation email to the invited user. Users and teams page with the Invite user button and a filtered member list. Full Invite a new user dialog with a fictional email address and the Operator role. ### Step 2: Activate the account The invited user opens the activation email and clicks **Activate account**. They do not need to register a separate account on the YCloud website. YCloud account activation email ## Configure Calling for a business number Go to **WhatsApp accounts**, find the business number, click its settings icon, and open the **Calling** section. WhatsApp Business Number settings with Calling > Authority selected and the existing Calling configuration. ### Authority Open **Calling > Authority** to manage the Calling feature for the selected number. * **Calling feature:** enables both inbound and outbound Calling for the number. * **Inbound calling:** when enabled, customers can call the business number. * **Call icon visibility:** shows the call icon in WhatsApp conversations and the business profile. If hidden, customers may still call from a message that contains a call button. * **Outbound access:** select the agents who can place outbound calls with this business number in the YCloud console. ### Assignment Open **Calling > Assignment** to add eligible agents or teams and configure how inbound calls are distributed. You can enable **Prioritize assigning calls to the customer's Inbox assignee when available**. The Inbox assignee must also be included in the Calling agent list; otherwise, the call follows the default rule. Choose one default assignment rule: 1. **Assign calls to the available online agents randomly.** 2. **Prioritize assigning calls to the available online agents with the lowest call volumes for the day.** Full Calling assignment page with one eligible agent, Inbox assignee priority, and default assignment rules. ### Recording and transcription Admins configure whether new calls on each business number are recorded, transcribed, or both. They also set the announcement language and purpose shown to call participants. See [Recording and Transcription](/en/documentation/calling/recording-and-transcription) for setup instructions. ### Calling tags Supervisors can manage tags used to classify call records. Go to **Settings > Calling > Calling tags** to add, edit, search, or remove tags. Calling tags in Settings with a saved Docs Demo - Follow-up tag. ### Calling logs Open **Calling > Calling logs** to review historical calls. Use the filters to locate records and select a record to inspect its details. Full Calling logs page filtered by Docs Demo and Outbound with no matching records. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.