> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Guide

> Handle WhatsApp calls and complete follow-up work in YCloud.

## Prepare to receive calls

1. Open **Calling**.
2. If prompted, authorize microphone and audio access in your browser.
3. Confirm that the microphone, speaker, and connection indicators are normal.
4. Change your status from **Away** to **Available** when you are ready.

Calls are not automatically assigned while your status is Away.

<Frame caption="Check the device indicators and change Away to Available when you are ready to receive calls.">
  <img src="https://mintcdn.com/lchnan/4TSqTiiIpS59tkT7/product-assets/english-help-context-2026-09-25/calling-workspace-ready-annotated.svg?fit=max&auto=format&n=4TSqTiiIpS59tkT7&q=85&s=545e9680fb30a614e519a3b596d377a6" alt="Calling workspace showing Away status and Normal device indicators with no assigned calls." width="3024" height="1656" data-path="product-assets/english-help-context-2026-09-25/calling-workspace-ready-annotated.svg" />
</Frame>

## Answer and end a call

When an incoming call is assigned, an incoming-call prompt appears. Click the green answer button to accept the call. When the conversation is complete, click the red end-call button.

<img src="https://mintcdn.com/lchnan/PCdfO4VGvgYoGyQM/product-assets/f16f13e476-image-745.webp?fit=max&auto=format&n=PCdfO4VGvgYoGyQM&q=85&s=c359d211757fb4f20ebb427d38316366" alt="YCloud product screenshot" width="768" height="403" data-path="product-assets/f16f13e476-image-745.webp" />

## Complete call follow-up

<img src="https://mintcdn.com/lchnan/9zlgZMZStxEKrVPM/product-assets/0f98c20b88-image-746.webp?fit=max&auto=format&n=9zlgZMZStxEKrVPM&q=85&s=2b161633b79f7d049d6663d1e1da87f4" alt="YCloud product screenshot" width="768" height="419" data-path="product-assets/0f98c20b88-image-746.webp" />

After or during a call, you can:

1. **Add call tags:** classify the call so it is easier to find and report on later.
2. **Add or edit the call summary:** record the resolution, remaining issues, and any important follow-up.
3. **Update contact information:** edit the customer's details in the contact panel.
4. **Continue in Inbox:** switch to the Chat tab to send text, images, or other supported messages to the customer.


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