> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calling Logs

> Review individual inbound and outbound WhatsApp call records.

The **Calling Logs** page provides a record of WhatsApp calls handled through YCloud. Use it to review individual call activity, confirm call outcomes, and investigate calls that did not complete as expected.

To open the page, go to **Analytics > Calling logs**.

## Search and filter calls

By default, Calling Logs displays **outbound** calls. To view calls initiated by customers, open the **Direction** filter and select **Inbound**.

Available filters include:

* Contact information
* Time dialed
* Country
* Source
* Direction
* Status
* WhatsApp Business Number

Combine filters to locate a specific call or review calls for a particular number, period, or outcome.

<img src="https://mintcdn.com/lchnan/OHXF2GuR7cl6iMeG/product-assets/channels-2026-09-22/calling-logs.png?fit=max&auto=format&n=OHXF2GuR7cl6iMeG&q=85&s=08886851abe382dca70cfcb32b6812b9" alt="Calling logs with search, filters, and Export" width="3024" height="1656" data-path="product-assets/channels-2026-09-22/calling-logs.png" />

This example shows the filters with no matching call records.

## Understand the log fields

Each record can include:

| Field | Description |
| - | - |
| **Time Dialed** | When the call was initiated. |
| **Country** | The contact's country or region. |
| **Source** | The YCloud feature or channel that generated the call record. |
| **Direction** | **Outbound** for calls initiated by the business or **Inbound** for calls initiated by the customer. |
| **Status** | The latest call outcome, such as Completed. |
| **Duration** | The recorded duration of the call. |
| **Contact** | The customer associated with the call. |
| **WhatsApp Business Number** | The business phone number used for the call. |

Use the status and duration together when investigating whether a call connected and how long it lasted.

## Export calling logs

Click **Export** to download the filtered calling records. During export, you can select the timezone used for the exported timestamps.

Exporting is permission-controlled:

* Account administrators can export logs.
* Other members must be granted the appropriate export permission.
* The person performing the export must complete two-factor authentication (2FA).


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