> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Best Practices

> Apply role-specific Inbox workflows for sales and customer service teams.

Use these guides to organize conversations, assignments, follow-up, and team collaboration in Inbox.

<CardGroup cols={2}>
  <Card icon="file-lines" title="How Sales Teams Use Inbox" href="/en/documentation/inbox/best-practices/how-sales-teams-use-inbox">
    Manage leads, ownership, follow-up, and sales conversations.
  </Card>

  <Card icon="file-lines" title="How Service Teams Use Inbox" href="/en/documentation/inbox/best-practices/how-service-teams-use-inbox">
    Route support conversations and coordinate customer service work.
  </Card>
</CardGroup>


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