> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keyboard shortcuts

> Find and customize Inbox keyboard shortcuts in Personal settings.

Use keyboard shortcuts to change your availability, navigate Inbox, start conversations, and search messages without reaching for the mouse. Manage your shortcuts in **Personal settings > Keyboard shortcuts**.

## Open keyboard shortcut settings

1. Open **Inbox**.
2. Click the **Inbox settings** gear at the top left, beside your availability status, to open **Personal settings**.

![Inbox with the settings gear at the top left, beside Available, outlined in red.](https://mintcdn.com/lchnan/WAOyZudjdGN_5baT/product-assets/inbox/keyboard-shortcuts-settings-entry.png?fit=max\&auto=format\&n=WAOyZudjdGN_5baT\&q=85\&s=58b877d01071408691fee0cff6efb490)

Click the gear beside your availability status to open Personal settings.

3. Select **Keyboard shortcuts** in the left menu.
4. Select **Windows** or **macOS** to view the shortcuts for your operating system.

![Inbox Personal settings showing Keyboard shortcuts, the Windows and macOS selector, search, edit and delete icons, and Reset all to defaults.](https://mintcdn.com/lchnan/WAOyZudjdGN_5baT/product-assets/inbox/keyboard-shortcuts.png?fit=max\&auto=format\&n=WAOyZudjdGN_5baT\&q=85\&s=5df5a1c49e98abe8ae36a76a774668fa)

View, search, and customize keyboard shortcuts in Inbox Personal settings.

## Find and use a shortcut

Enter an action name or key combination in **Search functions or shortcuts**. Find the action, then check its assigned keys in the **Shortcut** column. Return to Inbox and press those keys together to perform the action.

## Shortcut reference

The tables below cover all 23 actions in **Keyboard shortcuts** for Windows and macOS. Shortcuts can be customized, so use the current combination displayed in your own settings.

**Key labels:** `Ctrl` means **Control**, `⌘` means **Command** on macOS, and `Win` means the **Windows logo key**. On macOS, **Control** and **Command** are different keys.

### Workspace

| Action and behavior | Windows | macOS |
| - | - | - |
| **Toggle Available/Away** Switch between Available and Away. | `Alt + W` | `Ctrl + W` |
| **Toggle left sidebar** Expand or collapse the conversation filters sidebar. | `Alt + [` | `Ctrl + [` |
| **Toggle contact details** Expand or collapse the contact details sidebar. | `Alt + ]` | `Ctrl + ]` |
| **New conversation** Open the new conversation flow. | `Alt + N` | `Ctrl + N` |
| **Claim first conversation in queue** Assign the first conversation in the current queue order to yourself. | `Alt + S` | `Ctrl + S` |
| **Search conversations by contact** Focus the search field to find conversations using contact information. | `Alt + Win + C` | `Ctrl + ⌘ + C` |
| **Search messages across conversations** Find messages across conversations, preview results, and open the matching conversation. | `Alt + Win + M` | `Ctrl + ⌘ + M` |
| **Toggle Unreplied** Toggle the unreplied filter without changing conversation read status. | `Alt + Win + U` | `Ctrl + ⌘ + U` |

### Conversations

| Action and behavior | Windows | macOS |
| - | - | - |
| **Close conversation** Close the selected conversation when the Close action is available. | `Alt + Q` | `Ctrl + Q` |
| **Assign conversation** Open the assignment menu with your existing permissions and available assignees. | `Alt + A` | `Ctrl + A` |
| **Assign to me** Assign the selected conversation to yourself. If it is already yours, nothing changes. | `Alt + M` | `Ctrl + M` |
| **Star or unstar contact** Toggle the star for the current contact. | `Alt + B` | `Ctrl + I` |
| **Copy phone number** Copy the displayed phone number for the current contact. | `Alt + Z` | `Ctrl + Z` |
| **Previous conversation** Open the previous conversation in the displayed list. | `Alt + J` | `Ctrl + J` |
| **Next conversation** Open the next conversation in the displayed list. | `Alt + K` | `Ctrl + K` |
| **Next unreplied conversation** Open the next conversation marked as unreplied in the displayed list. | `Alt + Win + K` | `Ctrl + ⌘ + K` |
| **Search current conversation** Search message history in the selected conversation. | `Alt + Win + H` | `Ctrl + ⌘ + H` |

### Messages and calls

| Action and behavior | Windows | macOS |
| - | - | - |
| **Toggle input translation** Turn input translation on or off when the translation service is available. | `Alt + T` | `Ctrl + T` |
| **Send translated message** Send the current valid translation, subject to the usual sending requirements. | `Win + Enter` | `⌘ + Enter` |
| **Send message** Send the current message, subject to the usual sending requirements. | `Enter` | `Enter` |
| **Send an emoji** Open the emoji picker. | `Alt + Win + E` | `Ctrl + ⌘ + E` |
| **Upload attachments** Choose files to attach. The usual file type and size limits apply. | `Alt + Win + F` | `Ctrl + ⌘ + F` |
| **Send a template** Open template selection. Use the arrow keys to select a template, then press Enter to continue to its parameters and preview. Unavailable while replying to a message. | `Alt + Win + T` | `Ctrl + ⌘ + T` |

## Customize a shortcut

1. Find the action you want to change.
2. Click the **pencil icon** beside its current shortcut.
3. Follow the on-screen prompts to set the new key combination.
4. Check that the updated combination appears in the **Shortcut** column, then try it in Inbox.

To remove a shortcut binding, click the **trash icon** beside it. This removes the key combination for the action.

## Restore default shortcuts

Click **Reset all to defaults** to restore the default key combinations. This replaces your custom shortcuts, so use it when you want to return to the original setup.


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