> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your Shopify store

> Connect Shopify to YCloud, sync eligible customer contacts, and use Shopify notifications and chat.

# Connect your Shopify store

Connect your Shopify store to YCloud to manually sync eligible customer contacts, send WhatsApp notifications from Shopify events, and add a chat widget to your storefront.

## What the integration supports

After you connect your store, you can:

* Sync Shopify customers with phone numbers to **Contacts** in YCloud.
* Configure WhatsApp notifications for abandoned checkouts, COD order confirmations, fulfilled orders, and canceled orders.
* Add a WhatsApp chat widget to your Shopify storefront.

## Connect your store

1. In YCloud, go to **Integrations** > **Shopify** and select **Install**.

<Frame caption="Select Install on the Shopify card to begin connecting your store.">
  <img src="https://mintcdn.com/lchnan/gXEJIQXV2JH2VUQJ/product-assets/english-help-2026-09-22/shopify-install-annotated.svg?fit=max&auto=format&n=gXEJIQXV2JH2VUQJ&q=85&s=2f1063f6dedecaaf8887f316b53694fa" alt="YCloud Integrations with the Shopify Install button highlighted." width="3024" height="1656" data-path="product-assets/english-help-2026-09-22/shopify-install-annotated.svg" />
</Frame>

2. Review the displayed synchronization agreement and privacy notice. When you are ready, select **Install**.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-install-agreement.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=0217a8f41168b1a98686a06db79fd4ca" alt="YCloud Shopify protocol dialog with the Agree to the Protocol checkbox and Install button" width="2766" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-install-agreement.png" />
</Frame>

3. You will be redirected to the Shopify App Store. Install the YCloud app for the store you want to connect.

<Frame>
  <img src="https://mintcdn.com/lchnan/6CxA7mK2t7klNAOL/product-assets/b0478730ba-image-504.webp?fit=max&auto=format&n=6CxA7mK2t7klNAOL&q=85&s=b8004d0d74739204b9b89c053d5aa57c" alt="YCloud app installation page in the Shopify App Store" width="3093" height="1792" data-path="product-assets/b0478730ba-image-504.webp" />
</Frame>

## Sync Shopify customers

Customer synchronization is a manual action after your store is connected.

1. Open the Shopify integration in YCloud.
2. Start customer synchronization and confirm the displayed sync notice.
3. Review the completed contacts in **Contacts**.

Only Shopify customers with phone numbers are included in the current historical sync.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-connected-successfully.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=f2e50ba5ccbaa2699be9491d53329d63" alt="Connected Shopify store details with the Synchronize option in YCloud" width="1598" height="984" data-path="product-assets/english-help-2026-09-30/shopify-connected-successfully.png" />
</Frame>

## Use Shopify notifications

Open **Shopify Journey** to configure the notification scenarios that fit your store:

* [Recover abandoned checkouts](/en/documentation/integrations/e-commerce/shopify/recover-abandoned-checkouts)
* [Confirm COD orders](/en/documentation/integrations/e-commerce/shopify/confirm-cod-orders)
* [Notify customers about canceled or fulfilled orders](/en/documentation/integrations/e-commerce/shopify/notify-customers-about-canceled-or-fulfilled-orders)

## Add a chat widget

Use a YCloud Chatlink Widget to let storefront visitors start a WhatsApp conversation. See [Add a chat widget to your Shopify store](/en/documentation/integrations/e-commerce/shopify/add-a-chat-widget-to-your-shopify-store).

## Frequently Asked Questions

<Accordion title="Does connecting a store automatically sync all existing Shopify customers?">
  No. Start the sync manually after the store is connected. The current historical sync includes Shopify customers with phone numbers.
</Accordion>

<Accordion title="What can I configure after connecting Shopify?">
  You can sync eligible customer contacts, configure the four WhatsApp notification scenarios, and add a WhatsApp chat widget to your storefront.
</Accordion>

<Accordion title="How do I uninstall the YCloud app from Shopify?">
  In your Shopify admin, go to **Settings** > **Apps**. For the YCloud app, select the **…** button, then select **Uninstall**. You can optionally select a reason for uninstalling, then select **Uninstall** again to confirm.

  For Shopify's complete instructions, see [Uninstalling apps](https://help.shopify.com/en/manual/apps/uninstalling-apps).
</Accordion>


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