> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Confirm COD orders

> Send a WhatsApp confirmation request when a pending-payment COD order is created in Shopify.

# Confirm COD orders

Send a WhatsApp confirmation request when a pending-payment cash-on-delivery (COD) order is created in Shopify. You can track the customer's quick reply during the tracking period you set.

## Before you start

* Connect your Shopify store to YCloud.
* Select the WhatsApp Business phone number that will send the confirmation.
* Prepare an approved WhatsApp template with at least one quick-reply button.

## Configure the workflow

1. In YCloud, go to **Integrations** > **Shopify** > **Shopify Journey**. Open the COD order confirmation workflow and select **Edit**.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-journey-overview.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=f1f0f3c3db61697c38d2fbee6f1a2673" alt="Shopify Journey page showing the COD Order confirmation workflow" width="2764" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-journey-overview.png" />
</Frame>

2. Choose the WhatsApp Business phone number that will send the request.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-cod-workflow-settings.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=ddba34354a01259ce41719f3d958cdb5" alt="COD Order confirmation workflow settings with the sender selector" width="2768" height="1702" data-path="product-assets/english-help-2026-09-30/shopify-cod-workflow-settings.png" />
</Frame>

3. Choose the confirmation template. If the template contains variables, map the supported Shopify information to them.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-cod-template-selector.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=a7dd03059d32df5225b6f5a15a837401" alt="WhatsApp template selector for the COD Order confirmation workflow" width="2766" height="1700" data-path="product-assets/english-help-2026-09-30/shopify-cod-template-selector.png" />
</Frame>

4. Configure the quick-reply options that customers can use to submit a confirmation or cancellation response.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-cod-workflow-settings.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=ddba34354a01259ce41719f3d958cdb5" alt="COD Order confirmation workflow with confirmation and cancellation quick-reply selectors" width="2768" height="1702" data-path="product-assets/english-help-2026-09-30/shopify-cod-workflow-settings.png" />
</Frame>

5. Set when to send the request after the COD order is created, then set the tracking period for customer replies.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-cod-timing-settings.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=e46dbee35798d1c8382a626b871fa0f2" alt="COD Order confirmation workflow timing and reply tracking settings" width="2766" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-cod-timing-settings.png" />
</Frame>

6. Select **Save**, then activate the workflow.

## Review activity

Open **Logs** to review delivery and reply records.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-cod-log-entry.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=805df160170d8773bf85981864384d4d" alt="Shopify Journey page with the Logs action highlighted for the COD Order confirmation workflow" width="2766" height="1702" data-path="product-assets/english-help-2026-09-30/shopify-cod-log-entry.png" />
</Frame>

## Recommendations

* Send the confirmation promptly enough for the buyer to recognize the order.
* Use unambiguous quick-reply labels so buyers know how to respond.
* Set a tracking period that matches how long your team can act on a response.

## Frequently Asked Questions

<Accordion title="Which orders enter the COD confirmation workflow?">
  The workflow processes newly created Shopify orders with pending payment status.
</Accordion>

<Accordion title="Why do I need a quick-reply button in the template?">
  The workflow uses quick replies to recognize the customer's confirmation or cancellation response during the tracking period.
</Accordion>


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