> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recover abandoned checkouts

> Send a WhatsApp reminder when a Shopify customer leaves checkout without completing an order.

# Recover abandoned checkouts

Set up a WhatsApp reminder for customers who begin checkout but do not complete an order.

## Before you start

* [Connect your Shopify store to YCloud](/en/documentation/integrations/e-commerce/shopify).
* Prepare an approved WhatsApp template for checkout recovery. Use a clear action that takes the customer back to their checkout when appropriate.
* Select the WhatsApp Business phone number that will send the reminder.

## Configure the workflow

1. In YCloud, go to **Integrations** > **Shopify** > **Shopify Journey**. Open the checkout-abandonment workflow.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-journey-overview.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=f1f0f3c3db61697c38d2fbee6f1a2673" alt="Shopify Journey page showing the Checkout abandon workflow" width="2764" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-journey-overview.png" />
</Frame>

2. Configure the message:
   * **Sender**: the WhatsApp Business phone number that sends the reminder.
   * **Send template**: the approved WhatsApp template to send.
   * **Send after**: the delay after the customer starts checkout.
   * **Filter**: optionally filter buyers who place an order after checkout abandonment.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-checkout-abandonment-settings.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=4803d37ebf8d809cedea0a4b7bfa0837" alt="Checkout abandon workflow settings for sender, template, delay, and buyer filter" width="2766" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-checkout-abandonment-settings.png" />
</Frame>

This recovery flow waits for the delay you set, then sends the selected template.

<Frame>
  <img src="https://mintcdn.com/lchnan/UKK7skidHuzhIWsx/product-assets/english-help-2026-09-30/shopify-checkout-template-configuration.png?fit=max&auto=format&n=UKK7skidHuzhIWsx&q=85&s=6a5d12442f0d3d9e6e233a5c5e8f4a84" alt="Template configuration with the Checkout link Shopify attribute selected" width="2766" height="1704" data-path="product-assets/english-help-2026-09-30/shopify-checkout-template-configuration.png" />
</Frame>

3. Select **Save**, then activate the workflow.

## Review activity

Open **Logs** in the workflow to review message activity.

## Recommendations

* Choose a delay that fits your typical buying cycle.
* Enable the buyer filter when you do not want to remind customers who have already placed another order.
* Keep the template concise and make the next action clear.

## Frequently Asked Questions

<Accordion title="When is the recovery workflow triggered?">
  The workflow begins when Shopify records that a customer has started checkout. YCloud waits for the delay you configure before sending the reminder.
</Accordion>

<Accordion title="Can I avoid sending a reminder after a customer has already ordered?">
  Yes. Enable the filter for buyers who placed an order after checkout abandonment. Before sending, YCloud rechecks the checkout record and applies this filter when it is enabled.
</Accordion>


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