> ## Documentation Index > Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt > Use this file to discover all available pages before exploring further. # Send Shopify products and manage orders in Inbox > Send Shopify product links, find orders, update shipping addresses, and share tracking information in Inbox. # Send Shopify products and manage orders in Inbox With a connected Shopify store, agents can send products, find orders, update eligible shipping addresses, and send package tracking information from an Inbox conversation. ## Before you begin Connect and authorize your Shopify store in **Integrations > Shopify**. These features appear when the store is connected and authorization is valid. Product messages and package-tracking messages use the existing WhatsApp conversation. You can send them only while the conversation is within the 24-hour customer service window and the conversation has a bound WhatsApp number. ## Send a Shopify product 1. In the message composer, click **Send Shopify product**. ![Send Shopify product icon in the Inbox message composer](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/08-send-product-entry.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=2fb5d9ff23eb53e00ecfdcd5d08eab0a) 2. Search by the product title, then select one product. The list shows the product image, title, and price in the store's currency. ![Shopify product picker with the title search field](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/07-search-products.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=c7b9610492f4ef17893687a5b8b9cc21) ### Send immediately Select the product and click **Send** at the bottom to send it immediately. ![Selected Shopify product with the Send button available](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/06-select-product.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=344506085c3d59a58e185b58b4f6390d) ### Preview and edit before sending Click the arrow on the product row to open a preview. ![Shopify product message preview before editing](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/05-product-message-preview.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=14b4e9bf2f3195e728db36fffbe908ff) Edit **Message content**, review the message, and then click **Send**. ![Shopify product message preview with edited Message content](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/04-product-message-edited.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=4178db73a7ce70133acdff118f98e2c3) The sent message contains the product image and its caption. The default caption includes the product name, price, and product link when a link is available. Edit the message to add a recommendation before sending. Keep the caption to 1,024 characters or fewer. If it exceeds the limit, shorten it before sending; Inbox does not split one product message into multiple messages. A product without an available image can be previewed, but cannot be sent. ![Product image message sent in an Inbox WhatsApp conversation](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/03-product-sent.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=ea2cebc4ad24f440a577cda0378fe515) ## Find and review Shopify orders Open **Shopify orders** in the contact details panel of an Inbox conversation. When the WhatsApp contact's phone number matches the phone number on a Shopify customer, sync the contact before looking for that customer's orders. Inbox then shows the Shopify orders associated with that customer. To find a different order, use **Search all orders by order name or email**. Enter the order name or the email used to contact the customer for the order. Clear the search to return to that customer's orders. ![Shopify orders panel with customer orders and order search](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/02-customer-orders.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=9c5d1432d946f8fedc4bd35015480ca5) Select an order to open its details. You can review the ordered products, total, customer details, shipping address, and package information. Amounts are displayed in the original order currency. ![Shopify order details panel with products, customer information, shipping address, and package tracking](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/01-order-details.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=0e12b52c8ae91e76558f2ca1dac22b7f) ## Update a shipping address In an order's shipping-address section, select **Edit address** when it is available. This option requires an existing shipping address and no fulfillment entries. Inbox does not add an address to an order that has none. Edit the address, then review the **Current address** and **New address** on the confirmation screen. Changed values are identified before you save. Select **Back** to adjust your edits, **Cancel** to discard them, or **Save changes** to submit the new address. ## Send package tracking information In **Fulfilment info**, each package is based on an actual tracking entry. Click **Send WhatsApp** for the package you want to share. The message includes the order name and any available carrier, tracking number, and tracking URL. Packages without tracking information cannot be sent. ![Fulfilment information with a Send WhatsApp button for a package](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/01-order-details.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=0e12b52c8ae91e76558f2ca1dac22b7f) After you click **Send WhatsApp**, Inbox confirms that the message was sent successfully. WhatsApp delivery and read status continue to appear through the normal message status updates. ![Package tracking information sent in an Inbox WhatsApp conversation](https://mintcdn.com/lchnan/dWKF5Pp7254uTPgr/product-assets/shopify-inbox-20261022/09-order-tracking-sent.png?fit=max\&auto=format\&n=dWKF5Pp7254uTPgr\&q=85\&s=290e87e902a17a0e1a91a3e94329c557) ## Frequently Asked Questions > **Why can't I find a product I know exists in Shopify?** > > Inbox searches Shopify product titles. Shopify's title-search behavior may not return every partial phrase, and product descriptions are not searched. Try a more specific word from the product title. > **Why is Send unavailable for a product?** > > The product needs an available image to be sent as a product image message. You also need an active WhatsApp conversation within the 24-hour customer service window and a bound WhatsApp number. > **Why don't I see any customer orders?** > > Sync the contact when the current WhatsApp phone number matches the phone number on the Shopify customer. If no associated orders appear, search the store by order name or order contact email. > **Why can't I edit an order's shipping address?** > > Inbox shows **Edit address** only when the order already has a shipping address and has no fulfillment entries. You can still review the address and package information in the order details. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.