> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ycloud.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product

> This article explains how to add and update products in your Shop.

# Product

<Info>
  Before you add products, make sure you have created your store. Learn [how to install a store](/en/documentation/shop/install-shop).
</Info>

Use this page to add products, preview and publish them, share product links, and archive or delete products.

## Add a product

1. Go to **Integrations > Shop > Products**.
2. Select **Add new product**.

<Frame caption="Go to Integrations > Shop > Products, then select Add new product.">
  <img src="https://mintcdn.com/lchnan/6u8ntRayC38GXyQF/product-assets/english-help-context-2026-09-25/final-shop-products-list-annotated.svg?fit=max&auto=format&n=6u8ntRayC38GXyQF&q=85&s=41b249ee5f076c6453c12da3d3088541" alt="Current Shop product list with the Add new product button and Integrations navigation." width="3024" height="1656" data-path="product-assets/english-help-context-2026-09-25/final-shop-products-list-annotated.svg" />
</Frame>

3. Enter the product information.

<Frame caption="The current product form shows Category, Title, Image, and Description. The example has not been saved or published.">
  <img src="https://mintcdn.com/lchnan/gXEJIQXV2JH2VUQJ/product-assets/english-help-2026-09-22/shop-product-details-annotated.svg?fit=max&auto=format&n=gXEJIQXV2JH2VUQJ&q=85&s=c604b3bfdaca6714cc7fe712fc68dead" alt="New product form with Category, Title, Image upload, and Description." width="3024" height="1656" data-path="product-assets/english-help-2026-09-22/shop-product-details-annotated.svg" />
</Frame>

Complete the following sections.

### Title and description

<Info>
  Customers see the title and description on the product page and in order-related messages.
</Info>

* **Title**: Use a clear product name that includes the key use, scenario, keywords, and specifications.
* **Description**: Add a detailed overview with rich text and images. If you are a reseller, write an original description rather than copying the manufacturer’s text.

### Product images

<Info>
  Customers see product images on the product detail page and in order confirmations.
</Info>

* Select **Upload** to add images that appear on the product page.
* Use JPG, JPEG, or PNG files smaller than 1 MB.
* Use a square image, such as 450 × 450 px.
* You can add up to 10 images. Delete an existing image before adding an eleventh image.
* Use **Preview** to check how the images look to customers.

### Pricing and inventory

<Info>
  Your shop currency is set when you create the store. [Learn more about settlement currency](/en/documentation/shop/install-shop).
</Info>

* **Compare-at price**: A reference price shown with a strikethrough. It is for display only.
* **Sale price**: The price customers pay.

#### Single-SKU products

<Frame caption="Enter inventory and prices in the product editor. The currency comes from your shop settings.">
  <img src="https://mintcdn.com/lchnan/gXEJIQXV2JH2VUQJ/product-assets/english-help-2026-09-22/shop-product-pricing-annotated.svg?fit=max&auto=format&n=gXEJIQXV2JH2VUQJ&q=85&s=dc65b35ec33fbea43994439db4380703" alt="Product inventory, merchant code, variants, sale price, and compare-at price." width="3024" height="1656" data-path="product-assets/english-help-2026-09-22/shop-product-pricing-annotated.svg" />
</Frame>

Enter the stock level, compare-at price, and sale price, then publish the product.

#### Multi-SKU products

<Frame caption="Add a variant name and its options before completing the remaining product information.">
  <img src="https://mintcdn.com/lchnan/gXEJIQXV2JH2VUQJ/product-assets/english-help-2026-09-22/shop-product-variants-annotated.svg?fit=max&auto=format&n=gXEJIQXV2JH2VUQJ&q=85&s=bc23c031d49d704e1ac9266aa13bf5f7" alt="Variant name and option name fields for a new product." width="3024" height="1656" data-path="product-assets/english-help-2026-09-22/shop-product-variants-annotated.svg" />
</Frame>

Add each variant and enter its attributes, including name, sale price, and stock.

<Frame caption="Use Availability to control whether each SKU can be purchased. This example shows the existing settings of a demo product.">
  <img src="https://mintcdn.com/lchnan/6u8ntRayC38GXyQF/product-assets/english-help-context-2026-09-25/final-shop-sku-availability-annotated.svg?fit=max&auto=format&n=6u8ntRayC38GXyQF&q=85&s=412f91fc9c4c2e9e96783a0513b41b92" alt="Existing product variants with SKU prices, inventory, and availability switches." width="3024" height="1656" data-path="product-assets/english-help-context-2026-09-25/final-shop-sku-availability-annotated.svg" />
</Frame>

<Info>
  * **Enabled**: The SKU is visible and can be purchased.
  * **Disabled**: The SKU is hidden and cannot be ordered.
</Info>

### Category

Select **Physical** or **Virtual**.

* **Physical Product**: Requires shipping.
* **Virtual Product**: Does not require shipping, such as a membership or digital license.

<Info>
  This field is required for catalog integrations.
</Info>

### Product type

For Meta or Google Catalog advertising, select one of these options:

* **New**
* **Refurbished**
* **Used**

<Info>
  This field is required for catalog integrations.
</Info>

## Preview and publish products

Only published products are visible to customers.

1. Use **Preview** to check product details.
2. Select **Publish** to make the product active and share its link with customers.

### Preview a product

<Frame>
  <img src="https://mintcdn.com/lchnan/AlSk34JesCiO_ZYy/product-assets/e9fede1b3b-image-110.webp?fit=max&auto=format&n=AlSk34JesCiO_ZYy&q=85&s=1a037308a042106ae1207f130c662d5b" alt="Product preview in Shop" width={760} data-path="product-assets/e9fede1b3b-image-110.webp" />
</Frame>

### Product status and available actions

New products start as **Inactive (Draft)**.

| Product status | Available action | Result |
| - | - | - |
| Inactive | Publish | The product becomes **Active**, visible to customers, and available for purchase. |
| Active | Unpublish | The product becomes **Inactive**, hidden from customers, and unavailable for purchase. |
| Inactive or Active | Edit, Delete, Archive | **Edit** updates product information. **Delete** permanently removes the product. **Archive** hides the product from customers while keeping it available for further management. |

### Publish a product

Select **Publish** to make the product available. The operation succeeds when the status changes to **Active**.

<Frame>
  <img src="https://mintcdn.com/lchnan/7IqVC2giQEcOq6-5/product-assets/33cb553fdc-shop-product-publish-1.webp?fit=max&auto=format&n=7IqVC2giQEcOq6-5&q=85&s=23549d17a597e0697729eace47966b84" alt="Publish product confirmation in Shop" width={760} data-path="product-assets/33cb553fdc-shop-product-publish-1.webp" />
</Frame>

### Unpublish a product

<Info>
  When you unpublish a product, customers can no longer view or purchase it.
</Info>

If a product is **Active**, select **Unpublish** to take it off sale.

<Frame caption="Scroll the product table to the right to find Unpublish for an active product.">
  <img src="https://mintcdn.com/lchnan/6u8ntRayC38GXyQF/product-assets/english-help-context-2026-09-25/final-shop-active-actions-annotated.svg?fit=max&auto=format&n=6u8ntRayC38GXyQF&q=85&s=8e64613e18a0e2c69816ba1f3a29a758" alt="Products table scrolled right to show Edit, Preview, and Unpublish actions." width="3024" height="1656" data-path="product-assets/english-help-context-2026-09-25/final-shop-active-actions-annotated.svg" />
</Frame>

## Share a product link on WhatsApp

After publishing a product, share its link in **WhatsApp** so customers can browse and buy it.

1. In **Inbox**, open the conversation with the customer.
2. Open the menu, select **Send a Product**, then choose the product to send.
3. The customer selects a SKU and completes checkout. Use [Orders](/en/documentation/shop/orders/index) to fulfill the order after it is placed.

### Send a product from Inbox

<Frame>
  <img src="https://mintcdn.com/lchnan/7IqVC2giQEcOq6-5/product-assets/315b9d646a-shop-inbox-chat-menu-sendproduct.webp?fit=max&auto=format&n=7IqVC2giQEcOq6-5&q=85&s=99ccdf28c1afd38880af63852e606b2b" alt="Inbox menu option for sending a product" width={760} data-path="product-assets/315b9d646a-shop-inbox-chat-menu-sendproduct.webp" />
</Frame>

### Customer browsing experience

<Frame>
  <img src="https://mintcdn.com/lchnan/6CxA7mK2t7klNAOL/product-assets/93ff37166a-shop-inbox-chat-product.webp?fit=max&auto=format&n=6CxA7mK2t7klNAOL&q=85&s=de0cb09f57f6ae26a3ae67d8e319aa02" alt="Product card sent in a WhatsApp conversation" width={420} data-path="product-assets/93ff37166a-shop-inbox-chat-product.webp" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/lchnan/7IqVC2giQEcOq6-5/product-assets/31c663980a-shop-c-productpage01.webp?fit=max&auto=format&n=7IqVC2giQEcOq6-5&q=85&s=53619da343db84ebf5375844e69daca3" alt="Customer product detail page" width={420} data-path="product-assets/31c663980a-shop-c-productpage01.webp" />
</Frame>

### Customer purchase experience

<Frame>
  <img src="https://mintcdn.com/lchnan/PCdfO4VGvgYoGyQM/product-assets/f5ecd225c5-shop-c-productpage02.webp?fit=max&auto=format&n=PCdfO4VGvgYoGyQM&q=85&s=15d38880da48350cd2169c74249966c6" alt="Customer product selection and purchase screen" width={420} data-path="product-assets/f5ecd225c5-shop-c-productpage02.webp" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/lchnan/RN4tXfXENVvDu0Te/product-assets/d1fa10547a-shop-c-orderpage01.webp?fit=max&auto=format&n=RN4tXfXENVvDu0Te&q=85&s=ce54d400995519c1aca96fd390256902" alt="Customer order checkout page" width={420} data-path="product-assets/d1fa10547a-shop-c-orderpage01.webp" />
</Frame>

## Archive or delete a product

If you no longer want to sell a product, you can archive or delete it.

| Feature | Delete | Archive |
| - | - | - |
| Permanently removed | Yes | No |
| Recoverable | No | Yes |
| Still manageable | No | Yes |
| Visible to customers | No | No |


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