Практические рекомендации по Direct Send

{
  "type": "whatsapp.inbound_message.received",
  "whatsappInboundMessage": {
    "type": "button",
    "button": {
      "payload": "delivery_help_A123456",
      "text": "I need help"
    },
    "context": {
      "id": "ORIGINAL_MESSAGE_WAMID"
    }
  }
}

curl --request POST https://api.ycloud.com/v2/whatsapp/messages/sendDirectly \
  --header "X-API-Key: $YCLOUD_API_KEY" \
  --header "Content-Type: application/json" \
  --data '{
    "from": "+16315551111",
    "to": "+16315552222",
    "type": "template",
    "template": {
      "name": "order_update",
      "language": {
        "code": "en_US",
        "policy": "deterministic"
      },
      "components": [
        {
          "type": "body",
          "parameters": [
            {
              "type": "text",
              "text": "A123456"
            }
          ]
        }
      ]
    },
    "useDirectSend": true,
    "ttlSeconds": 600
  }'

{
  "id": "MESSAGE_ID",
  "wabaId": "WHATSAPP_BUSINESS_ACCOUNT_ID",
  "from": "+16315551111",
  "to": "+16315552222",
  "type": "text",
  "text": {
    "body": "Your order A123456 has been updated."
  },
  "status": "accepted",
  "category": "utility",
  "ttlSeconds": 600,
  "createTime": "2026-09-17T08:00:00.000Z"
}

{
  "from": "+16315551111",
  "to": "+16315552222",
  "type": "text",
  "text": {
    "body": "Your order 12131123 has been placed at the door."
  },
  "category": "utility",
  "templateName": "order_update_ds"
}

curl --request POST \
  'https://api.ycloud.com/v2/whatsapp/messages/WABA_ID/messageSamples' \
  --header 'Content-Type: application/json' \
  --header "X-API-Key: ${YCLOUD_API_KEY}" \
  --data '{
    "type": "text",
    "text": {
      "body": "Your order A123456 has shipped. Your estimated delivery date is September 15."
    }
  }'

{
  "success": true,
  "category": "UTILITY"
}

{
  "id": "EVENT_ID",
  "type": "whatsapp.business_account.updated",
  "apiVersion": "v2",
  "whatsappBusinessAccount": {
    "id": "WABA_ID",
    "updateEvent": "ACCOUNT_RESTRICTION",
    "violationType": "DIRECT_SEND_UTILITY_CATEGORY_ABUSE_STRIKE_1",
    "restrictions": [
      {
        "restrictionType": "RESTRICTED_DIRECT_SEND_UTILITY_TEMPLATES",
        "expiration": "2026-09-17T10:00:00.000Z"
      }
    ]
  }
}