WhatsApp Calling Terminate Webhook Examples

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Prerequisites
Make sure that your webhook endpoint is listening forwhatsapp.call.terminate events. See also Configure Webhooks, Retrieve a webhook endpoint API.

Both the business or the WhatsApp user can terminate the call at any time. When either the business or the WhatsApp user terminates the call, you receive a Call Terminate webhook:

Call Completed

Code sample

{
  "id": "evt_6757b889a5a42d369ef48481",
  "type": "whatsapp.call.terminate",
  "apiVersion": "v2",
  "createTime": "2024-12-10T03:42:01.822Z",
  "callingTerminate": {
    "id": "6757b889960b25543b9ecc67",
    "wacid": "wacid.HBgNNjI4MTM2MTkwNTE",
    "phoneId": "461269257068832",
    "from": "+6281361905133",
    "to": "+6283138205150",
    "direction": "USER_INITIATED",
    "startTime": 1733734738000,
    "endTime": 1733734771000,
    "duration": 33,
    "status": "COMPLETED"
  }
}

Call Failed

{
  "id": "evt_675907f431c55113a751d0e7",
  "type": "whatsapp.call.terminate",
  "apiVersion": "v2",
  "createTime": "2024-12-11T03:33:08.679Z",
  "callingTerminate": {
    "id": "675907a13ae4a901f05fee95",
    "wacid": "wacid.HBgNODYxNTE1NzEzNzYyM",
    "phoneId": "461269257068832",
    "from": "+8615157137620",
    "to": "+6283138205150",
    "direction": "USER_INITIATED",
    "startTime": 1733826484000,
    "endTime": 1733826637000,
    "duration": 30,
    "status": "FAILED",
    "errorCode": "131000"
  }
}