Order
Before Selling
Required SetupEnsure your store is fully configured:
Order Creation
When communicating with customers in Inbox, you can directly share product links if they show interest:
- Open the chat with the customer.
- Click the menu → Select “Send a Product” → Choose the product and send.
- Clicks the product link → Selects SKU → “Buy Now” → Enters shipping address → Places order.
- COD (Cash on Delivery)
- PayPal wallet
Order Operation
After receiving an order, focus on these key tasks:1. Order Fulfillment (Shipping)
Products fall into two categories: Physical and Digital.
Physical Products
To ship an order:- Locate the order.
- Click “Ship” → Enter shipping details.
Digital Products
Digital product fulfillment cannot be undone. Proceed with caution.
- Once the customer purchases a digital product, click “OK” to confirm delivery.
- The system will automatically mark it as “Shipped”.
2. Marking Orders as Paid
For Cash on Delivery (COD), payment is collected offline.
- Once you confirm receiving payment, manually mark the order as “Paid”.
- Click “OK”, and the status will update from “Pending” to “Paid”.
3. Order Cancellation
If an order no longer needs fulfillment, you can cancel it.
4. Refunds & Returns
To process a refund or return:- Click “Refund” or “Return”.
- fill in :
- Refund amount
- Reason
- Notes (Optional, visible only to you)
Tips
- The refund amount and reason will be visible to the customer.
- The “Note” field is private (customer cannot see it).
