Freshdesk

Freshdesk is a ticketing system. After linking your Freshdesk account, you can directly create Freshdesk tickets in the Inbox workspace.

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Step1: Install YCloud app on Freshdesk app store.

Login to your Freshdesk account, visit Admin page, search App and click the APPs in Support Operations. Find YCloud app to install

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Step2: Connect YCloud account to the Freshdesk account.

Find your Admin key and Freshdesk URL on profile sttings

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Step3: Configure your form ticket

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Step4: Create your ticket on Inbox

Visit Inbox on YCloud. When you need to create a ticket for issue follow-up during customer communication, you can quickly open the customer information and create a ticket in the Freshdesk section. Fill in the information and click submit. View the tickets