Inscreva-se em whatsapp.meta_business_agent.handover.updated.Você recebe este evento quando a YCloud processa um callback suportado de handover/controle para um Meta Business Agent criado via API. Ele relata a transferência de controle, não o resultado de uma atribuição de Inbox ou uma mensagem de transferência personalizada.Ao contrário dos dois eventos Echo, este evento mantém intencionalmente o objeto whatsappMetaBusinessAgent porque os metadados do Agent e de controle fazem parte do contrato de handover.
Todos os exemplos usam identificadores de espaço reservado. Roteie pelo type externo e leia whatsappMetaBusinessAgent, não whatsappMessage, whatsappEchoMessage ou data.Desduplique entregas repetidas com o id externo. O timestamp aninhado é um número inteiro em milissegundos Unix; createTime é uma string RFC 3339.
controlState atualmente é APP_CONTROL_TAKEN para callbacks suportados de handover de Agent via API.
consumerPhoneNumber vem de sender.phone_number do callback de handover e é normalizado para E.164 quando válido. Não é o número comercial nem phoneNumberId.
O contrato atual de handover não expõe recipientUserId ou parentRecipientUserId. A identidade ausente do consumidor não é recuperada a partir de um callback de mensagem vizinho.
Para o exemplo control_passed abaixo, actor identifica o aplicativo proprietário anterior, não o funcionário receptor.
reason são metadados opcionais do provedor. Trate-o como uma string aberta, não como um enum fixo.
Esta não é uma notificação para cada requisição de take, release, Set Live ou Set Draft. Callbacks de controle processados enquanto o Agent está em Draft são ignorados.
O payload não inventa uma identidade de consumidor. consumerPhoneNumber é omitido quando o callback não fornece um número de telefone válido, e nenhum BSUID é inferido a partir de mensagens adjacentes. phoneNumberId identifica o número comercial, que pode atender a muitos clientes.
Não trate este evento como prova de que um funcionário foi atribuído ou que uma mensagem personalizada de transferência foi enviada ou entregue.
APP_CONTROL_TAKEN relata a transferência de controle, não uma atribuição de funcionário na Inbox ou a entrega de mensagem personalizada de transferência. actor é o ID do aplicativo proprietário anterior neste exemplo.
Use consumerPhoneNumber para correlacionar a transição de controle ao consumidor quando estiver presente. Não deduza uma atribuição de Inbox ou entrega de mensagem a partir deste evento.
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