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Use a multi-product template to present a selected set of catalog items in a marketing message. Customers open View items to browse the products and sections you supply.
Meta multi-product template and the resulting item list, with section and button labels.

View items opens the selected product sections, rather than the full catalog.

Source: Meta official example.

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Prepare the catalog

Connect the correct catalog to the intended WhatsApp assets. Verify product availability, commerce-policy eligibility, and every product retailer ID. In Commerce Manager, the retailer identifier is labeled Content ID. Use that value—not the product name, image URL, or an unrelated internal item ID. The existing YCloud workflow uses API creation and sending. Do not assume that this template appears in every console editor.

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Structure the selection

The current YCloud sending contract documents: The 30-product limit applies to the entire message, not separately to each section. For example, a travel shop could use Day trips with four items and Weekend kits with six. Ten products across two clear sections is easier to scan than filling the maximum solely because it is available.

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Create once, supply products at send time

  1. Create a marketing template with the supported MPM button and required body samples.
  2. Wait for approval and confirm the sending language.
  3. Build the live product sections for that campaign.
  4. Supply the button subtype mpm and the action containing those sections.
  5. Send a controlled test before sending to the audience.
The thumbnail can be selected with thumbnail_product_retailer_id. The selection itself uses the action’s sections and their product_items. Example of the action object only, using fictional catalog identifiers:
This fragment is not a complete send request. Place it in the appropriate template button parameter and include the template’s other required values. Use Manage templates and Send WhatsApp messages for the full workflow.

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Test the selected items

Check that each section appears, all identifiers resolve in the connected catalog, prices are current, and the intended thumbnail loads. An available product in another catalog is not automatically accessible to this sender. If a campaign needs a different assortment, validate the new send-time selection. Do not assume template approval validates future catalog content.

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Handle the customer response

A submitted selection is an order request, not proof of payment. Recheck stock, quantity, price, delivery details, and the final payable total. Confirm payment through your payment system before treating the order as paid. For an active customer inquiry, interactive product-list service messages use a separate format and require the appropriate service window. See Catalogs and commerce for the end-to-end transaction boundary.