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Use Performance to understand how your AI Agent handles conversations and where customers may need human support.

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Open AI Performance

  1. Open the AI Agent you want to review.
  2. Select Performance in the left sidebar.
  3. Choose a Time range and, if needed, one or more WhatsApp business numbers.
All metrics on the page use the selected filters. Percentage changes compare the selected period with the previous period of the same length. A value of -- means comparison data is unavailable.
YClouder AI Agent Performance page with time range filters, Signals metrics, and a Conversation flow diagram

The Performance page shows selected filters, Signals, and the Conversation flow for the YClouder AI Agent.

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Review the signals

Signals summarizes the AI Agent’s activity and resource use.

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Follow conversation outcomes

Conversation flow shows how conversations move through the AI Agent. It includes the total conversation count and the outcomes available for the selected data, such as Effective, Irrelevant, Self-closed, Transferred, High CX, and To Human. Click any conversation node to open the matching conversation list. Use the list to review the contact, conversation summary, and date, then open a conversation for its full history.
Transferred Conversations panel opened from the YClouder Conversation flow with conversation identifiers blurred

Select a Conversation flow node to review the matching conversations.

Start with Transferred and Irrelevant conversations. They usually show where the AI Agent’s Knowledge or Skills need improvement.
Use Trend to see how results change over time.
  • Switch between Rate and Volume.
  • Use Conversation outcomes to compare self-closed and transferred rates.
  • Use CX rate levels to review customer-experience trends.
YClouder Performance Trend chart showing conversation outcome rates over seven days

Use the Trend controls to compare conversation outcomes by rate or volume over time.

Changing the time range or WhatsApp business number refreshes the page with the new selection.