Rule-based Agent Analytics - YCloud Docs

Use analytics to understand how customers interact with a rule-based agent. Open your rule-based agent, select Flows, open a flow, then select Analysis.

Rule-based agent flow list with the Analytics action highlighted — Select Analytics for a flow to open its Analysis workspace.

You can review two types of data:

View flow triggers

In Flow overview, use filters such as time and customer country to see how often the flow was triggered. The line chart shows trigger trends and the customers who entered the flow.

Rule-based agent Flow overview with date and country filters, trigger count, trend chart, and trigger details — Filter flow triggers by date and country. This inactive demonstration flow has no triggers.

View button replies

In Reply logs, review which buttons customers selected in the Ask a question component. Select Export to analyze the results outside YCloud.

Rule-based agent Reply logs page with the Reply logs tab highlighted, date filter, table headings, and no results — Open Analysis > Reply logs and choose a date range. This inactive example has no replies, so Export is disabled.