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The Message Overview page summarizes recent WhatsApp messaging activity across the WhatsApp Business Accounts (WABAs) connected to your YCloud account. Use it to monitor delivery performance, identify changes over time, and understand the main reasons messages fail. To open the page, go to Analytics > Overview.

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Filter the data

Use the filters at the top of the page to narrow the analysis:
  • Time Submitted: Select the reporting period based on when messages were submitted.
  • WhatsApp Business Number: View data for one or more sending numbers.
  • Country: Filter by the recipient’s country or region.
  • Message Type: Filter by message category, such as Authentication, Utility, Marketing, Marketing Lite, or Service.
All sections on the page update based on the selected filters.
Analytics overview with delivery totals and failure reason share for a demonstration account.

Use the filters to choose the reporting period, business numbers, countries, and message types. These are demonstration account results.

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Delivery Rate

The Delivery Rate section compares message delivery by message type. Use this section to quickly compare delivery performance across different message types.

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Failure reason share

The Failure reason share section analyzes failed messages by error code. It displays the number and percentage of failures attributed to each reason, making it easier to identify the issues responsible for most delivery failures. Review the error descriptions before retrying a message or adjusting your sending strategy. You can also export the failure-reason data for further analysis.

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Message Volume & Delivery Rate Trend

This chart shows message volume and delivery rate over the selected period:
  • The stacked bars show delivered-message volume by message type.
  • The line shows the overall delivery rate.
  • Enable Compare Total & Delivered to compare total submissions with delivered messages.
Use the trend to identify sudden delivery-rate changes or unusual changes in message volume.
Message volume bars and the overall delivery rate line for the demonstration account.

Compare message volume with delivery rate over the selected period.

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Message details

The Message details table provides a daily breakdown:
A read status may be unavailable when a recipient has disabled read receipts.

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Template send details

The Template send details table breaks down performance by template name, category, and language. It includes total, delivered, and failed counts, delivery rate, and the most common failure reason for each template. Search by template name to investigate a specific template, or export the table for offline analysis.