Skip to main content
The Calling Logs page provides a record of WhatsApp calls handled through YCloud. Use it to review individual call activity, confirm call outcomes, and investigate calls that did not complete as expected. To open the page, go to Analytics > Calling logs.

​
Search and filter calls

By default, Calling Logs displays outbound calls. To view calls initiated by customers, open the Direction filter and select Inbound. Available filters include:
  • Contact information
  • Time dialed
  • Country
  • Source
  • Direction
  • Status
  • WhatsApp Business Number
Combine filters to locate a specific call or review calls for a particular number, period, or outcome. Calling logs with search, filters, and Export This example shows the filters with no matching call records.

​
Understand the log fields

Each record can include: Use the status and duration together when investigating whether a call connected and how long it lasted.

​
Export calling logs

Click Export to download the filtered calling records. During export, you can select the timezone used for the exported timestamps. Exporting is permission-controlled:
  • Account administrators can export logs.
  • Other members must be granted the appropriate export permission.
  • The person performing the export must complete two-factor authentication (2FA).