Getting Started
Inbox Introduction
Inbox Product Overview and Features Overview
Documentation Index
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Inbox Product Overview and Features Overview
| Feature | Description |
|---|---|
| Shared inbox | Talk with your customers and your team from one place. Communicate internally and resolve customer inquiries efficiently. |
| Agent assignment | Enable multiple human agents on the same WhatsApp account and automatically assign online support agents to customers, ensuring customer needs are responded to and resolved quickly. |
| Customer data | The chat window supports convenient customer information recording and viewing, providing rich customer context and segmented data for team support, so every customer feels that you really understand them. |
| Analytics reports | Rich supported statistical dimensions let you understand your support team’s performance through automatically generated reports and discover new ways to improve management. |
| Rich media message support | Inbox integrates with Meta’s official WhatsApp Cloud API. You can send and receive emojis, videos, audio, files, and location information to and from customers. |
| Easy integration | YCloud Inbox is an open customer service workspace that provides APIs and webhooks to help you integrate other applications or customer service bots. |
| Feature | Description |
|---|---|
| Advanced filtering | Use filtering by contacts and common attributes to find target customers or locate target conversations more efficiently. Improve work efficiency. |
| Canned response | In customer conversations, easily add and use pre-created template replies so your team can answer customer questions quickly and accurately. |
| Automatic welcome message | Automatically send a preconfigured welcome message when your customer opens a conversation. Leave a good first impression on customers. |
| Icebreaker messages | When you chat with a user for the first time, the user can see your customized clickable icebreaker prompt. |
| Auto-reply | Set up auto-replies when a conversation has not been assigned to an agent, or when an agent has not responded within the specified time. More timely feedback improves the customer experience. |
| Custom working hours | Set support working hours, and conversations can be prioritized to AI Agent during non-working hours. |