| Shared inbox | Talk with your customers and your team from one place. Communicate internally and resolve customer inquiries efficiently. |
| Agent assignment | Enable multiple human agents on the same WhatsApp account and automatically assign online support agents to customers, ensuring customer needs are responded to and resolved quickly. |
| Customer data | The chat window supports convenient customer information recording and viewing, providing rich customer context and segmented data for team support, so every customer feels that you really understand them. |
| Analytics reports | Rich supported statistical dimensions let you understand your support team’s performance through automatically generated reports and discover new ways to improve management. |
| Rich media message support | Inbox integrates with Meta’s official WhatsApp Cloud API. You can send and receive emojis, videos, audio, files, and location information to and from customers. |
| Easy integration | YCloud Inbox is an open customer service workspace that provides APIs and webhooks to help you integrate other applications or customer service bots. |
