Download the mobile app
iOS
Download YCloud Inbox from the App Store
Android — Google Play
Download YCloud Inbox from Google Play
Android — direct APK
Download the YCloud Inbox APK
When an update is available, follow the instructions in the app to install the latest version before continuing.
Use the mobile app
Sign in
Sign in to Inbox with your YCloud account email and password.
Manage the conversation list
From the conversation list, you can:
- Switch between Open, Closed, and all conversations.
- Sort conversations by recent inbound activity, unread messages, or starred conversations.
- Change your availability from the status below your profile name.
- Search for a contact by name or phone number.
- Select + to start a conversation.
- Select a conversation to open it.
Filter conversations
Select the filter icon to filter the list by assignment, contact tag, or a saved custom filter.
Manage a conversation
In an open conversation, you can:
- Select Close to close the conversation.
- Select Assign to me to take over a conversation assigned to another agent or bot.
- Select Template message when the conversation no longer accepts free-form messages.
Use conversation actions
Open the menu in the upper-right corner to add a conversation tag, assign an agent, block the contact, or unsubscribe the contact.
Send messages and attachments
Select + beside the message field to send files, use a canned response, send a template, or translate a message.
Select the contact avatar in a conversation to view contact details. From the contact page, you can edit the contact name, tags, and properties.
Settings
Open Settings from the bottom navigation to configure translation, choose the workspace language, switch companies, view app information, or sign out.
