Inbox Mobile App

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Download the mobile app

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iOS

Download YCloud Inbox from the App Store

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Android — Google Play

Download YCloud Inbox from Google Play

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Android — direct APK

Download the YCloud Inbox APK

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Use the mobile app

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Sign in

Sign in to Inbox with your YCloud account email and password.

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Manage the conversation list

From the conversation list, you can:

• Switch between Open, Closed, and all conversations.
• Sort conversations by recent inbound activity, unread messages, or starred conversations.
• Change your availability from the status below your profile name.
• Search for a contact by name or phone number.
• Select + to start a conversation.
• Select a conversation to open it.

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Filter conversations

Select the filter icon to filter the list by assignment, contact tag, or a saved custom filter.

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Manage a conversation

In an open conversation, you can:

• Select Close to close the conversation.
• Select Assign to me to take over a conversation assigned to another agent or bot.
• Select Template message when the conversation no longer accepts free-form messages.

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Use conversation actions

Open the menu in the upper-right corner to add a conversation tag, assign an agent, block the contact, or unsubscribe the contact.

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Send messages and attachments

Select + beside the message field to send files, use a canned response, send a template, or translate a message.

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Contact details

Select the contact avatar in a conversation to view contact details. From the contact page, you can edit the contact name, tags, and properties.

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Settings

Open Settings from the bottom navigation to configure translation, choose the workspace language, switch companies, view app information, or sign out.