Skip to main content
When you want to send a fixed, preconfigured message whenever a customer starts a conversation, regardless of the content of the incoming message, the welcome message feature can meet your needs.

​
1. Agent welcome message

  1. After entering Inbox, click the Inbox settings gear beside your status.
Full Inbox with the settings gear beside the agent status.

Open Inbox settings using the gear beside your status.

  1. Select Welcome Message to manage your welcome messages.
Welcome Message section in the full Inbox Personal settings panel.

Select Welcome Message in Personal settings, then select Add Welcome Message.

  1. Click the Add Welcome Message button to create a new welcome message, then choose which business numbers it applies to. Three different types of welcome messages are supported: text, media, and interactive messages
Welcome message dialog showing Text, Media, and Interactive message types.

Choose the applicable business numbers and select a message type.

Unsaved text welcome message with a selected test business number and Body text.

For a text message, enter the welcome text in Body. This example has not been saved.

  1. Turn on the switch to activate the welcome message. You can also edit or delete the welcome message by clicking the button in the upper-right corner
Full Welcome Message settings showing the enable switch and actions menu.

The switch and actions menu appear at the top right of each welcome message card.

​
2. Rule-based agent welcome message

To configure a welcome message for a rule-based agent, open AI Agent, select the Rule-based Agent tab and your agent, then go to General > Profile > Welcome Message. The screenshot shows the setting turned off in the demo agent; turn it on to configure the message for your agent.
Full rule-based agent Profile page showing the Welcome Message switch.

Find Welcome Message in the rule-based agent's Profile settings.