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Generate shareable links, QR codes, or chat widgets for numbers. Open WhatsApp Manager, select your business number, and open Chat Links in its settings.

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Key Points

Simplified Communication Process
Typically, to chat via WhatsApp app, you need to know the other party’s phone number, save it on your mobile device, and then search for it to start a conversation. With YCloud’s growth tools, this process is simplified, as customers can initiate a WhatsApp chat just by clicking a link or scanning a QR code. Quick Replies
With simple setup, you can preset custom messages and automatically reply quickly, supporting a large number of customers accessing simultaneously. To enable this feature, you need to connect your WhatsApp account in YCloud. Multiple Ways to Reach Users
You can generate QR codes, links, or chat widgets for various scenarios such as websites, apps, landing pages, and offline stores. This allows you to capture potential customer. Compliance in Collecting User Information
Customers who chat with you through YCloud Chat Links are automatically added to your Contacts. You can view and edit their information, such as the time added and the last conversation time, and use YCloud mass messaging tool to create suitable marketing campaigns for targeted customers.

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Usage Scenarios

Website Customer Service Entry: Insert a chat widget on your website to allow customers to quickly find the WhatsApp customer service entry. Distributing Flyers: Print QR codes on flyers and distribute them. Interested customers can scan the code to quickly obtain leads. Scan to Join Membership: Place a membership QR code in your offline store. Customers can join your membership system via WhatsApp and successfully leave their membership details. Landing Page Inquiry: Add a WhatsApp button on the landing page. Interested customers can click the button to connect with you via WhatsApp, without worrying about incorrect contact information, directly obtaining the target customer’s WhatsApp account. The generation method for links and QR codes is the same, with the following example using a QR code tutorial.

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Step 1: Click the Create Button

Chat Links list with Store demo QR code and widget.

Select Create from the Chat Links settings for your business number.

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Step 2: Select Type QR Code

Link, QR code, and Chat widget choices in the full console.

Choose QR code to generate a scannable chat entry.

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Step 3: Set Link Content

Link Name: For internal display only Preset Content: When a user clicks the link or scans the QR code, this text will automatically populate the chat input box. Quick Reply (Optional): You can configure an automatic reply message based on the content. Click Next after setting up.
QR code configuration with a Store demo message and preview.

Enter a name and custom message, review the preview, then select Next.

Successfully generated, download the QR code or link.
Generated WhatsApp QR code with Copy link and Download QR code.

Copy the chat link or download the generated QR code.

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Chat Widget Generation

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Step 1: Click the Create Button

Create button in Chat Links for the business number.

Select Create to begin configuring a chat widget.

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Step 2: Select Chat Widget

Chat widget option in the Chat Links type selector.

Choose Chat widget.

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Step 3: Configure the chat content and source tracking

Complete the following fields:
  • Name: An internal name used to identify this chat widget in YCloud.
  • Your WhatsApp phone number: The business phone number that receives conversations started from the widget.
  • Custom message: A preset message that customers can send when they open WhatsApp.
  • Quick reply (optional): An automatic reply triggered when YCloud receives the configured customer message.
  • Source tracking: Enable this option to record the URL of the page from which the customer opened the chat widget.
When source tracking is enabled, the page URL is recorded with the incoming conversation. This helps your team understand which page led the customer to contact your business.
E-commerce use case: If the same chat widget is installed across multiple product pages, source tracking lets an agent identify the product page the customer was viewing. The agent can then understand which product the customer is asking about before responding.
Source tracking records the page URL at the moment the customer opens the widget. It does not record the customer’s browsing history. Click Next after completing the configuration.
Full Chat widget setup with the Store Widget example and WhatsApp preview.

Enter the widget name and custom message, review the preview, then select Next.

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Step 4: Configure Icon Style

  • Icon Style: Circle or square, the shape of the icon.
  • Color: Icon color selection, supports solid, gradient, and custom colors.
  • Widget Position: The position on the computer screen.
  • Greeting Message: The automatic pop-up greeting message.
  • Delay Display Time: How long after the customer enters the page the greeting message appears.
Full Chat button Design step with icon, color, position, greeting, and preview.

Choose the button design, position, and greeting, then select Next.

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Step 5: Configure Widget Information

  • Company Logo
  • Welcome Message Setup
  • Theme Color Configuration
  • Button Text Configuration
Full Widget Settings step with text fields and the customer-facing preview.

Review the widget text, brand color, and preview before selecting Submit.

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Step 6: Copy Code and Install

Creation successful, copy the generated code and install it on your website.
Chat widget creation success with installation code and Copy code.

Copy the generated code to install the widget on your website.

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Frequently asked questions

Yes. However, modifying the configuration regenerates the link or widget code. Save the changes and replace the existing link or code with the newly generated version.