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Notify customers about canceled or fulfilled orders

Send WhatsApp notifications when Shopify records that an order is canceled or fulfilled. Configure the two workflows separately so each status has the right message.

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Before you start

  • Connect your Shopify store to YCloud.
  • Prepare an approved WhatsApp template for each order status.
  • Select the WhatsApp Business phone number that will send the notifications.

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Configure each workflow

  1. In YCloud, go to Integrations > Shopify > Shopify Journey. Open either the canceled-order or fulfilled-order workflow.
Shopify Journey page showing canceled-order and fulfilled-order workflows
  1. Select the Sender and Send template for that order status.
Order canceled workflow settings with the sender and message template
  1. Select Save, then activate the workflow. Repeat these steps for the other order status.

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Review activity

Open Logs to review notification activity.
Shopify Journey page with the Logs action highlighted for the Order canceled workflow

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Recommendations

  • Use a canceled-order template that clearly states the next customer action, such as contacting support when needed.
  • Use a fulfilled-order template to set clear expectations about fulfillment or delivery.
  • Activate both workflows only after you have reviewed each sender and template.

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Frequently Asked Questions

Yes. Configure each workflow separately so you can use a message that matches the order status.
Open Logs within the relevant Shopify Journey workflow.