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Connect your Shopify store

Connect your Shopify store to YCloud to manually sync eligible customer contacts, send WhatsApp notifications from Shopify events, and add a chat widget to your storefront.

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What the integration supports

After you connect your store, you can:
  • Sync Shopify customers with phone numbers to Contacts in YCloud.
  • Configure WhatsApp notifications for abandoned checkouts, COD order confirmations, fulfilled orders, and canceled orders.
  • Add a WhatsApp chat widget to your Shopify storefront.

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Connect your store

  1. In YCloud, go to Integrations > Shopify and select Install.
YCloud Integrations with the Shopify Install button highlighted.

Select Install on the Shopify card to begin connecting your store.

  1. Review the displayed synchronization agreement and privacy notice. When you are ready, select Install.
YCloud Shopify protocol dialog with the Agree to the Protocol checkbox and Install button
  1. You will be redirected to the Shopify App Store. Install the YCloud app for the store you want to connect.
YCloud app installation page in the Shopify App Store

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Sync Shopify customers

Customer synchronization is a manual action after your store is connected.
  1. Open the Shopify integration in YCloud.
  2. Start customer synchronization and confirm the displayed sync notice.
  3. Review the completed contacts in Contacts.
Only Shopify customers with phone numbers are included in the current historical sync.
Connected Shopify store details with the Synchronize option in YCloud

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Use Shopify notifications

Open Shopify Journey to configure the notification scenarios that fit your store:

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Add a chat widget

Use a YCloud Chatlink Widget to let storefront visitors start a WhatsApp conversation. See Add a chat widget to your Shopify store.

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Frequently Asked Questions

No. Start the sync manually after the store is connected. The current historical sync includes Shopify customers with phone numbers.
You can sync eligible customer contacts, configure the four WhatsApp notification scenarios, and add a WhatsApp chat widget to your storefront.
In your Shopify admin, go to Settings > Apps. For the YCloud app, select the … button, then select Uninstall. You can optionally select a reason for uninstalling, then select Uninstall again to confirm.For Shopify’s complete instructions, see Uninstalling apps.