WhatsApp Calling in Inbox

Make and receive WhatsApp voice calls directly from Inbox.

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Invite Customers to Call in

When text messages are not sufficient during a conversation, you can invite the customer to start a voice call, allowing you to resolve issues faster and more efficiently.

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1. Send a Call Invitation

Entry point: Click WhatsApp Calling > Ask customer to call Enter the reason for the call. After confirming the information, click Send. Once sent, the customer will receive a call invitation message on their phone, as shown below. The customer can initiate the call by tapping the Call button.

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2. Answer an Incoming Call

When the customer starts a voice call using the invitation link you sent, you will see a notification in the Inbox. Click Answer to accept the call and start the conversation.

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Make an Outbound Call

Before making an outbound call, you must have permission to place calls using the business phone number. Please refer to the relevant documentation for more details. ⚠️ Outbound voice calls are chargeable. For pricing details, please visit: https://www.ycloud.com/pricing#price-table

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1. Request for Calling permission

Entry point: Click WhatsApp Calling > Call out YCloud will guide you to first send a call request message to the customer.

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2. Receive Authorization

Once the customer grants permission, you will receive a system notification in the Inbox.

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3. Start the Ountbound Call

After authorization is granted, click the Call out button again to initiate the outbound voice call.

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View Call Records

Open the Call Records panel on the right-hand side of the Inbox to view detailed call logs, including call status and duration.