Custom Attributes

A custom attribute tracks facts about your contacts/conversations. The custom attribute can be anything, E.g.:

• Subscription plan
• Subscribed date
• Signup date
• Most ordered item
• Ordered product link
• Last transaction date
  Custom data attributes are the information you attached to conversation/customers, like how many times they've ordered a product, when they signup, or what plan they're on. So you can set whatever attributes you want to understand your customer/conversation better, and it will all show in YCloud Inbox.

Add a new custom attribute

To add a new custom attribute, navigate to the Custom Attributes by clicking on Settings -> Custom Attributes from the sidebar.

Click on Add custom attributes button available on the top right corner of the page, and fill in the pop-up window. These are the inputs required shown in the window.

Note: You cannot create a custom attribute with the same key twice in the account.

Once you enter the details, click on the Create button. If the request is successful, a message "Custom attribute added successfully" will be displayed.

Add custom attributes

• Step 1. It will open a attribute dropdown selector, then select the attribute that you want to add
• Step 2. Enter a valid value click on the Create button. If the request is successful, a message "Attribute added successfully" will be displayed.
  Also you could able see the actions like edit/delete/copy by hovering on the attribute.