Sending utility messages via WhatsApp has clear advantages, including guaranteed delivery, higher read and response rates, as well as the ability to take direct action within the conversation.

Create WhatsApp message template

Log in to your YCloud account
Click "Home > Templates > +New Template"

Select Authentication in category, naming your template and select the template language
- Attention Please: The template name must be unique. Names only support lowercase letters a-z, numbers 0-9, and underscores (_). Once a template is submitted, it cannot be changed.

Enter the message content
- Please note: Utility messages are used to send account updates, order notifications, alerts, and other critical information, including but not limited to:
  Update transaction：i.e.: Your password has changed/ Your order has been dispatched
  Account/Billing/Payment Notification：i.e.: Your payment has been accepted/ Your payment has failed
Click “Submit" and waiting for the approval
- If the template was rejected, you can apply for review

Send Utility Messages

Send messages through Campaign

Step-by-step guidance: https://docs.ycloud.com/docs/whatsapp-campaign-guide

Log in to your YCloud account
Click "Campaign > +New campaign" to send messages

Send OTP messages through API

API Message Sending Endpoint: https://docs.ycloud.com/reference/whatsapp_message-send

FAQ

Common Reasons for template rejection: https://docs.ycloud.com/docs/message-templates